BSNL logs into Social Media for Customer Service

These days it is impossible to avoid social media and its potential as a platform to provide customer services. BSNL has created quite a buzz by using Twitter to address customer grievances.




By using Twitter, BSNL has been able to respond faster to customer complaints thereby enabling it to quickly resolve their issues.



This strategy definitely seems to be working for BSNL as reflected by the numerous positive tweets and appreciation by customers.

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